Service and Support

Service
1. The vehicle battery is covered for warranty period of 5 years or 200,000 km.
2. Our after-sales service is offered in detail, such as specific support, emergency measures and organizational structure.
3. Our customer service commitment:

  • Maintenance service time: offering 24-hour hotline service, this means to provide warranty, maintenance and other technical services within 24 hours.
  • Fault response: delivering immediate feedback to customers’ issues within one hour, our after-sales service technician provides one-on-one service with professional guidance and appropriate recommendations.
  • Assembly training: providing one-on-one training service for vehicle assembling and commissioning via video call or phone call.

After-sales and Technical Support
Cenntro holds in high regard for after-sales service, warranty and parts supply. We know what ultimately matters to end users, fleet managers and distributors is after-sales and technical support. In addition to manufacture premium quality products, we believe that the long-term success is based on our commitment to providing the highest levels of customer after-sales service. Our entire team is committed to ensuring every vehicle to be provided with expert support and our customers receive high-quality parts and technical support. Whether you are a vehicle distributor, a fleet manager or an end user, you can rely on our wide range of electric vehicles and services to get the job done efficiently.

Reliable Supply Chain
Regardless of the part is small or large, we carefully select every single part. All our cooperative partners are qualified suppliers who can provide a great guarantee to our customers.

After-sales Service Team
Every member from our after-sales service team is 24-hour always there to help our customers in responding to their needs and feedbacks, and solve customers’ issues the first time they call or email. Your issue is our concern. Our service team’s expertise and know-how gained in after-sales are team members’ experience, they are dedicated to providing service to meet all our customer’s requirements.